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Posted by Elizabeth Lynch on 27 February 2018 12:34 PM

Effective March 1st, 2018, our license is ending and users will no longer have access to this ticketing system (Kayako). All tickets from this system will be imported into our new ticketing system, myRequest/Cherwell, over the next few weeks.


If you have any tickets that are not closed by the afternoon of February 28th, you will receive an email notification with the new ticket number when they are imported into myRequest.

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New Ticketing System
Posted by Elizabeth Lynch on 09 November 2017 12:25 PM

On December 5th, 2017, the CLAS Shared Services Center will transition to a new ticketing system, called "myRequest" or "Cherwell."


Users will no longer be able to create tickets in the Kayako ticketing system at that point, but will still have access to review previously created tickets.


Additional information, including training sessions, will be sent out via email.


Year-End Ticket Deadlines
Posted by Elizabeth Lynch on 08 June 2017 08:39 AM

As you are aware, we are nearing the end of Fiscal Year 2017. Due to year-end transactional deadlines, we are requesting that tickets using FY17 funds be submitted by the following dates:


All fiscal transaction (excluding deposit) tickets: by Monday, June 12th


Travel approvers must have all travel/expense/cash advance transactions approved by June 21st to ensure encumbrance/payment with FY17 funds.


Payroll Distribution tickets: by Thursday, June 15th


Please be aware that payroll distributions on state CRRNT funding cannot be altered after the year-end deadline.


Budget Transfer tickets: by Friday, June 16th


Deposit tickets:  by Friday, June 23rd


Journal Transfer  (E2E, cash transfer, etc.) tickets: by Wednesday, June 28th


During this time frame, travel authorization tickets should be submitted as early as possible (preferably at least two weeks prior to departure), with the latest submission date of June 12th.


Please note, fiscal deadlines are only for transactions using FY17 funding. If your fiscal transactions will be using cash (foundation, auxiliary, etc.) or FY18 funding, it will be possible to submit these after the modules open again in FY18.


Please feel free to forward this email to anyone in your department who may need to know these deadlines. If you have any questions, please don’t hesitate to contact us at 392-2262.

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Temporary Relocation
Posted by Elizabeth Lynch on 06 March 2017 03:42 PM

The CLAS Shared Services Center is temporarily located in 225 Little Hall until the afternoon of Friday, March 10th. During this time, Rolfs Hall will be completely inaccessible while it is tented and treated for termites. We are all still available as usual via our ticketing system, email, and phone.


Thank you for your patience during this relocation.

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Fiscal Year End Deadlines
Posted by Elizabeth Lynch on 15 June 2016 09:18 AM

Good morning,


As you are aware, the 2016 fiscal year is coming to an end. During this time, there are a number of deadlines for HR and Fiscal activities which I will outline below; these are only relevant to current fiscal year funds. In order to ensure we are able to meet university deadlines, please follow the ticket schedule below:


-All FY16 payroll retro tickets (changing where someone has already been paid from this year) must be submitted before 8AM tomorrow morning. The entry deadline is tomorrow, June 16th, and payroll will make no exceptions for entering retros afterwards.


- All Travel and Expense tickets that should be funded from current year (2016) funding must be submitted, with all necessary documentation/information, by this Friday the 17th. Our deadline to submit travel authorizations and expense reports is 6/21, and the last day to approve TAs/ERs is 6/22.


-All  invoices that have been received by departments must be submitted through the ticketing system before 8AM this Friday the 17th.


-All tickets for requisitions to be placed on current FY16 appropriation/state funding must be submitted by tomorrow, June 16th.


-All tickets for PCard charges that should come from current fiscal year funds must be submitted, with receipts/documentation and funding information, by this Friday the 17th.


-All state budget transfer tickets must be submitted by Tuesday, June 21st.


-All deposit/cash expense refund tickets must be submitted by Friday, June 24th.


-All journal entry tickets, including E2Es to move expenses, must be submitted by Monday, June 27th.


If you are a travel and expense approver, please bear in mind that the last day to approve travel/expense is Wednesday, June 22nd.


We will make every effort to process these types of tickets as quickly as possible, but tickets that are submitted after the dates/times I have outlined above may not be able to be processed before the university year-end deadlines. If you have questions about what information is needed for any type of ticket, please don't hesitate to call us at 392-2262.


As always, if you have any urgent issues or problems that are not being resolved, please do not hesitate to contact me.



Elizabeth Lynch

Director, Shared Services Center

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